How to buy?

Buying in our site is very simple: you just have to choose an item, add it to the basket by clicking on the basket icon and process the order by the payment method of your choice.
El Jabón artesano SL with CIF:B-72302649 sells and distributes the products offered in this service. The purchasing system is subject to the legislation in force in Spain.
The price of our products and services is the one that is indicated at all times on our website. If it turns out that there has been an error in entering the price of an item, after receiving an order, we will contact you as soon as possible to inform you of the incident and offer you the possibility to cancel or maintain the order. In case of cancellation, the sums paid will be refunded. Without your agreement to accept the prizes, the shipment will not be processed.
The products offered in this service are intended for end consumers under the terms and conditions set out in the Retail Trade Act.

Product warranty?

El Jabón Artesano’s products are handmade and may contain small imperfections. Therefore, they are only guaranteed in case of defects in the raw material, for a period of 6 months from the date of delivery. With this warranty, El jabón Artesano’s only obligation shall be to replace the defective product at its own expense, with the exception of any damage or compensation of any kind whatsoever. El jabón artesano SL will be responsible for the shipping costs of the replacement product.
We remind you that handmade soaps must be kept away from humidity, excessively high temperatures or excessive exposure to intense light. Therefore, products that have not been stored under the above conditions will be excluded from the warranty.

Satisfaction guarantee

If, after receipt of the product, you are not satisfied, you can exercise your right of withdrawal for a maximum period of 7 calendar days after receipt of the goods. To do so, please contact us at El Jabon Artesano SL at our e-mail address: info@eljabonartesano.com
The goods must be returned carriage paid by a private courier service, properly packaged and protected. After receipt and verification of its perfect condition, we will proceed within a maximum of 48 hours to refund the amount of the purchase.
We are not responsible for any color differences between the product photo and the actual product. Due to various factors, the image may sometimes reflect a slightly lighter or darker color. If you wish to purchase a product with a very specific colour, please contact us in advance.

Rates and discounts

In-store items may have reduced prices that cannot be used online and vice versa.
No refunds will be accepted for purchases made with gift certificates.
Discount coupons or other one-time discounts do not apply to items that have already been discounted.
It is not possible to benefit from discounts of any kind on orders already placed or order extensions.

Damages

If, within 24 hours of receipt of the merchandise, you notice damage to the item purchased, you may return it free of charge.
To replace it, you must send us a photograph of the product and its defective packaging.
Pack and protect the goods properly and contact us to plan the collection of the defective item.

Shipping costs

We have a flat-rate shipping rate that guarantees you a quality delivery for all your purchases. All deliveries include insurance against breakage and damage during transport.
Currently, we carry out most of our expedition with our logistics partner Genei.
Shipping costs to the peninsula are free if your order exceeds 70€ of purchase.

Delivery of goods

Some of our products may be out of stock. The delivery time varies between 10 and 15 days.
For more information, we recommend that you inquire in advance.

Press releases

Any communication must be made by e-mail to the following address info@eljabonartesano.com.

News and advertising bulletins

In accordance with the Data Protection Act, any customer may request not to receive any communication and/or advertising, communicating through the above contact forms.
If in doubt, we will be happy to help you.

Intellectual property

All content on this site www.eljabonartesano.com, including, but not limited to, graphics, images, text, videos, animations, sounds, logos, gifs and icons, ains